PRIVACY
POLICY

1. Personal Information

• Personal information is any information that can be used directly or indirectly to identify you. It includes de-identified data that, when linked to other information available to us, would enable us to identify you.
• This information is primarily collected to record your details in company records, register your account, schedule product demos, and provide customer and technical support.
• Any data or information relating to an individual that is freely available or accessible in the public domain, or furnished under the Right to Information Act, 2005, the Digital Personal Data Protection Act, 2023, or any other applicable law shall not qualify as Sensitive Personal Data or Information. By signing up on the platform using our services, you represent that you voluntarily provide us with personal information and consent to its collection, use, and disclosure in accordance with this Privacy Policy.
• You represent that you are duly authorized by any third party (including employees) whose information you share with us. We act in reliance on your representation of authority and do not make independent enquiries to verify your authorization.
• If you lack sufficient authorization, you remain solely responsible for your acts and omissions, including sharing information with us and any consequential processing undertaken by us in accordance with this Privacy Policy.

2. Messages and Meta Cloud APIs

Navkar Technology receives messages from Meta through cloud APIs. Messages are stored temporarily and then shared with the WhatsApp CRM platform for the client’s operational usage. These messages are automatically deleted within 30 days.

3. Information We Collect

When you interact with our platform, we collect and store your personal information provided from time to time, such as your name, email address, physical address, mobile number, and other information necessary to deliver our services.

This information may include the IP address of your device and related technical identifiers. We retain this information as necessary to provide customer support and troubleshoot technical issues as permitted by law. If you send us personal correspondence, such as emails, we may collect such communications into a file specific to your profile.

Additionally, when accessing our services across devices (including mobile phones, tablets, and computers), we may collect technical data such as:

• The name of your Internet Service Provider (ISP).
• IP address, device identification numbers, geographic location, browser type, hardware model, and mobile carrier.
• Operating system and software environment.
• Date, timestamp, and duration of access to our services.
• Platform usage patterns, including feature interaction frequency and page navigation paths.

4. Cookies

Cookies enable our platform to remember preferences and session information specific to each user. We utilize both persistent and temporary cookies on your device storage. These cookies do not store sensitive personally identifiable information.

5. Communications Initiated by Users

You can reach us through email, helpline numbers, WhatsApp, and other support channels. When you initiate communication, we may record and archive your contact information and correspondence details to assist you, resolve inquiries, and continuously improve our services.

6. Disclosure of Personal Information

• We may share personal information with our corporate entities and affiliates for internal business operations and marketing unless you explicitly opt out. We never sell, rent, or trade your personal data to third parties for their independent marketing without your explicit consent.
• We may disclose personal information when required by law or in the good faith belief that such action is reasonably necessary to respond to court orders, subpoenas, or official legal processes.
• Compliance with Rule 6 of IT Rules, 2011: Personal Information may be disclosed where necessary for compliance with a legal obligation or a lawful purpose directly connected with an authorized function of our platform.

7. Global Compliance (GDPR & LGPD)

8. Retaining Your Data

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, provide you with our services, or satisfy statutory and legal obligations. Upon account closure or deletion request, we securely delete or anonymize your data, retaining only records required to prevent fraud, resolve disputes, or comply with mandatory regulatory requirements.

9. Social Media Platform Logins

We may provide the ability to register or authenticate using third-party social media accounts (such as Google / Gmail). We only access and process authorized profile details strictly for the authentication purposes described herein. We are not responsible for independent data practices by external identity providers.

10. Security Procedures

To comply with Rule 8 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, we maintain rigorous technical, operational, and administrative safeguards designed to protect personal data from unauthorized access, alteration, disclosure, or destruction.

While we employ enterprise-grade security protocols, transmissions over the internet can never be guaranteed as completely invulnerable. We encourage users to maintain robust passwords, safeguard login credentials, and log off after using shared terminals.

11. User Rights & Choice

You have the right to access, review, update, and correct inaccuracies in your personal data held by us. You may also withdraw prior consent at any time. In the event of consent withdrawal or failure to provide essential information, NTCL reserves the right to limit or terminate related service functionality.

12. Digital Personal Data Protection Act, 2023

In compliance with the Digital Personal Data Protection Act, 2023 (India), Navkar Technology and Communication LLP acts as a Data Fiduciary and notifies you (the Data Principal) that we process personal data lawfully and transparently for the specified purposes articulated in this policy.

Your voluntary registration and continued use of our platform constitutes informed, clear consent for such lawful processing.

13. Grievance Redressal & Contact Information

For any questions, grievances, complaints, or requests to exercise your data protection rights, please contact our Data Protection Officer: